- General Information
- Manufacturer
- SonicWall Inc.
- Manufacturer Website Address
- http://www.sonicwall.com
- Brand Name
- SonicWall
- Service Name
- Silver Support
- Product Type
- Service
More than a traditional break-fix service, Dell SonicWALL Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your Dell SonicWALL solution performing optimally.
Available in one-, two- and three-year agreements, Dell SonicWALL Silver Support services include:
- Chat/Email/Web/Telephone Support - for technical assistance
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to Dell SonicWALL's electronic support tools
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7
- Provided Support
- Live Chat
- Email Support
- Phone Support
- Firmware Updates
- Firmware Upgrade
- Software Update
- Software Upgrade
- Replacement
- Service Duration
- 1 Year
- Product Supported
- SonicWALL NSA 3600 Network Security Appliance